DearSirorMadam,
Iamwritingtomakeacomplaintagainstyourbaddeliveryservice.
I’mafraidthattheenclosedCDplayerdoesn’twork.ItisthethirdoneI’vegottoreturnthismonth.
OtherthanthethreeI’vehadtoreturnrecently,I’vealwaysfoundyourproductstobeexcellent.Iwouldbegratefulifyoucouldsendareplacementandrefundmypostage.
Ilookforwardtoyourreplyandproperresolutionofmyproblem,andwilluntiltheendofthisweekbeforeseekinghelpfromaconsumerprotectionagencyortheBetterBusinessBureau.Pleasecontactmebytheaddressontheenvelopeorbyphoneat6668888.
Sincerely,
WangHua
DearSir:
WithreferencetoourorderNo。W98，the120putersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday，butweregretthat20setswerebadlydamaged。
Thepackagescontainingtheputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion。Weunpackedtheputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking。
Weshallbegladifyouwillreplaceall20setsassoonaspossible。Meanwhile，wehaveputthedamagedputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforpensation。
Yourssincerely，
LiMing
